Apple responded: insisted that after-sales service is no problem

In this year's CCTV 315 party to the Apple iPhone in the iPhone Warranty Policy on the existence of many issues exposed, Apple has finally made a positive response after 8 days. Last Saturday, Apple stated in an open letter that its warranty policy was in full compliance with local laws and regulations and it insisted that there was no problem with its post-sale policy.

In an open letter, Apple first stated that “our policies are in full compliance with local laws and regulations.” Apple’s claim that the warranty policy it provides in China is roughly the same as in the United States and around the world, as the warranty policy imposes double standards in China and abroad. In some maintenance methods, specific practices will be adjusted in accordance with Chinese laws and regulations.

For Apple’s warranty policy, Qi Feng, senior vice president of mobile phone chain store Dixon, said that Apple’s regulations are indeed more demanding than other brands, and CCTV’s reports on them are also more objective. In addition, Qi Feng told reporters that Apple had problems with the handling of mobile phones with unpacking (there was damage to the mobile phone screen or casing after unpacking). Under the same circumstances, other brands can handle replacement in one to two weeks, but Apple may It takes one to two months.