As an old friend, I thought I would use the sun billing method to finish what I was worth buying the first post, but it did not, these days just had a good deal with Meizu technology, did not think Meizu technology let me passive It was a record worth remembering when we learned “competitive internal strengthâ€. I really wanted to record this perfect thing with OPR11 (I was also poisoned by this advertisement and did not receive advertising fees). . .
sequence
The protagonist of the after-sales event is Meizu Technology's new Charm Blue 5s this year. A young product with high-value, low-performance and fast-charging characteristics, as for why I would say that Meizu has made me passively learn “unique internal strengthâ€, please With reference to the following text, you will surely scare off your chin, and then you will silently reward me and mourn for me. . .
First, the reasons for the tear
I have always been an Apple mobile phone user. Due to work reasons, I often want to go all over the country. The mobile traffic package is so pitiful. It always takes two mobile phones and one as a mobile WIFI. In this case, two mobile phones have to be charged. Lazy, always feeling inconvenient, has always wanted to buy a mobile phone may be a dual card, this time Meizu 17 new product launch was just good and I saw it, after reading a summary of it, Charm Blue 5s is my heart that Taiwan The mobile phone, the front face value is good, the front fingerprint, fast charging characteristics, CPU is a pit, but I do not care, because I am not a game party. Direct orders, which did not go smoothly in the middle, and no Xiaomi's big flicker (hey, I just heard about ~ ~ ~), also received mobile phones on schedule. Received a good use of mobile phones, especially fast charge, I basically do not have to charge at night, before going out in the morning to fill, it is OK, half an hour will be more than 50%, and this is good. However, about the system of Charm Blue 5s, there are always some uncomfortable feelings. As the first issue in 17 years, it has not been upgraded to Flyme 6, and it stays at 5, so I always pay attention to the fit model of FLYME6 until 5 In the last few days of the month, an update notice that finally comes out will be updated at 0:00 on the morning of June 1.
Ok. With updates, there are new features. This is a very good thing. At 0:00 on the morning of the 1st of June, we did not receive the upgrade package and then we could not upgrade it. It is estimated that we will perform batch upgrades to cope with server pressure. Ok. I will wait. After June 1st at noon, he finally received an upgrade and promotion, and immediately upgraded. It took an hour and a half to upgrade (more than 1G of traffic, and she said more tears). . .
After the upgrade, the use of good, it is very hot, serious fever, good fluency. With the game mode, it is finally possible to open the king's pesticide. . .
On the morning of June 2nd, I noticed that the mobile phone lost more power than the flyme5, and the heat problem was even more serious. Due to the heat problem, I said that the battery mode was changed to a balanced mode, and the calorific value was still high, especially when I called. .
Also tried a software avatar function, opened a WeChat, feeling refreshing.
It seems to be carrying a hand warmer all day long. In hot weather, it's terrible. I really want to go back to flyme5. But people are lazy.
However, this is not the point. The main point is that after the noon time, I was connected outdoors for up to two hours. After I finished the phone call, a black dot appeared on the screen. In the camera's position, this small black dot was In less than half an hour, look like this:
I thought, this too pitted, the screen turned into a hot ghost, and quickly find the factory maintenance bar.
As a user of the Meizu M8, Meizu's maintenance is still confident, because people who have experienced M8 mobile phones, we all know that Meizu is a conscience company. Will think what customers think. I made a post on the Meizu Forum to explain the process. According to the moderators and netizens' guidance, the Meizu customer service hotline was used. The customer service guides me to go to the authorized store in Guangzhou. This thought should be the end of the matter, who does not know, Meizu living gave me a "competitive internal strength" title. . .
Second, after-sales record (authorized shop)
At the noon of June 3, I took a few “Ms†and took a car to the authorized maintenance point (Guangfeng Building, third floor, F) of the Meizu official website. I had an appointment from 2 to 4 in the afternoon and wanted to find it. Jiaxing Dad's body renewed, but then, Guangzhou is too hot, can not stand, want to go up and experience the Meizu new E2, suitable to buy a send lice (all due to charm blue slogan, youth Good product
All the way to the west, go straight to the elevator, computer city has not visited this place for many years, now is the era of online shopping, the computer city is thin and thin few guests, a lot of stalls are very old, basically nothing worth a Look, the prosperity here, the desolateness here, only the middle-aged uncle of 80 can feel it.
You can see the Meizu Authorized Maintenance Experience Center at the elevator lift on the third floor of Fufeng Building. . . For the first time, I was very excited to say that the original M8 era of maintenance was to express back to Zhuhai by express. . .
At the entrance, the left-hand side is the help desk, and the right is the experience center. The service serves two girls whispering lol at the help desk (I guess it's looking at the stars or the brain-dead variety show). For my visit, I didn't even have a look. To me, I paused for ten seconds and looked at the right side. A little brother didn't know what to do on the computer in the experience area. There were two mobile phones on the display console that were very messy. There was no indication of the model. There was no introduction board. At a glance, it was a model.
Forget it, although I didn't make an appointment, but there were no other guests in the store and ignored me. Then I went to the help desk to show my intentions. The two young girls lowered their heads and did not speak. On the plane, I said to myself, Niubi, I may not be attractive. Forget it, then I'll go for it. . .
No. The paper has not been taken out, and the voice is reported to the third window. When I hold the number paper, the young lady will eventually lift her head and say coldly, “What?†(I guess it's me Excuse me for their rest time? I've been more than 12 o'clock, then I understand it. After all, my appointment is two in the afternoon.)
I briefly described the problems encountered by the machine: “When I received the OTG upgrade at the beginning of June, the machine became very hot after the upgrade. I upgraded the phone for up to two hours. After I hung up, I found the camera in the lower right corner of the screen. In a sand-like black spot, and then in less than half a minute, it was expanded to 1.5CM*1.5CM. Since it may be due to system upgrade reasons, I have already tried to restart it and failed to resolve it. Come and repair it."
Then she took her cell phone and looked through the small side door of the help desk. After thirty seconds, she asked me the phone's password. I said I didn't remember it. I said cancel it. Cancel it. Go in. Well, no one took care of me and went to look at the model. After seeing it, I didn't recognize which one was E2. The model was dirty and there was no friend. I was thinking about whether or not to take it up. The sister came out.
I am back to God, and finally I do not need to consider whether I should pick up such a dirty model. Go back to the desk and sit down. . .
The little girl spoke: “This is a screen crack,†and stopped for three seconds in the middle. It didn’t seem to say anything.
I took the words: "What is the reason for this, the warranty is not"
The younger sister said: "The engineer said that the screen is cracked and cannot be repaired. It is necessary to change screens."
I said, "Do you mean that this is man-made damage? Why is the appearance of the phone is normal?" Then I took the Balabala look at the abnormal fever problem in the mobile phone upgrade.
Then the little sister: "Anyway, the screen is cracked. I want to change the screen. The engineer said that this screen would be fine if it was baked in oven for 100 days."
I looked at the black line, and then said: "You mean that the screen is cracked. Why do I have no problem with the appearance of my cell phone? Do you explain how to do it? Is it that I am struggling with internal strength?"
The younger sister said: "The screen is cracked anyway. We must change screens."
There are a few back and forth in the middle, but the younger sisters are using the "screen is broken, to change the screen," to block a hundred.
Well, I think this is going on, there is no more value, I followed the question "How much money for the screen?", and she subconsciously asked the next sister, they seem to confirm it, 320 or 380. Never say anything else.
Let me stand at the front desk and no longer control me. The mood was cold, angry, helpless, and it was a little girl. If the TMD were a boy, I might have a fight with him. . .
Think about it, people also work, and she's useless for difficulties. Come out. . .
The official authorized store will not accept my maintenance, then find Meizu official customer service, consult it how to deal with it.
A brief description of the problems encountered, customer service records down, said that within 72 hours there will be someone to answer me.
Ok. I can only do this.
In addition, I asked customer service to reply to my following two questions:
1. Regarding the issue that the authorization store does not accept the screen of my mobile phone, qualitative “man-made damageâ€, but the customer must be given a reasonable explanation “why does the appearance of integrity, without any flowers, fell to the screen break?†This is how it is done. This is simply not physics.
2. If the Meizu side persisted in knowing that I was “man-made damage†that caused the mobile phone to become so, within the allowable scope of the law, provide valid evidence (based on who advocated and who gave evidence)
Third, telephone customer service answer
Customer service in the afternoon of the same day, the caller informed the results, this intermediate process is not detailed, torn a few hundred rounds, customer service has always only one reply, after finishing, for two basic reasons, this maintenance denied For the manufacturer problem, but because of my "human damage."
The first reason is that when a customer purchases a mobile phone, the mobile phone is complete, and the customer is not controlled by the manufacturer during the use of the mobile phone. Therefore, the emergence of such problems must be the use of the customer. (There is a call record as evidence)
The second reason is that if you want to prove that it is a manufacturer problem, you want the user to go to a third-party appraisal agency to present the appraisal result, and then make a further statement.
WTF, no matter what I say, the customer service will only repeat the above two paragraphs. Like the repeater, for my question, I did not put forward other arguments. I have been complicated and I don't hang up the phone. Well, there is no point in arguing. I'm also lazy. I'll turn this incident into a complaint. I need a higher-level person to answer me. Then I must respond to me 72 hours later.
After about two hours, the same customer service call, or repeat the above two reasons. It is said that this is the last reply of Meizu. Then I said that this is a complaint about the quality of the manufacturer. You have to reply to me. She said that this is the final reply.
Then I greeted the Meizu in my heart, this event manufacturers will certainly not give more explanation, I only follow the consumer's point of view to safeguard their rights.
Fourth, help experience God
For this event, how do I need to further deal with it, 12315 Consumer Association, Mayor Hotline?
There are also two questions that I would like to ask a professional in the value of friends
1, I confirm that I did not fall to the phone case, the screen will not be due to high fever, causing the LCD screen burst?
2. The mobile phone's factory screen will be subjected to high temperature test. It is really no problem to bake it in a 100-degree oven for three or four days.
This post, I will continue to update until the end of this incident. If the Meizu side fails to give a reasonable explanation, I will make a small experiment on the next post to see if the mobile phone will experience abnormalities in the internal screen LCD at high temperatures.
In addition also welcome value friends to post ~~~~
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